In our last blog, we took the opportunity to let our customers do a bit of free advertising on our behalf. We did this for two reasons: firstly, who wouldn’t want to let their customers do a bit of bragging for them? We don’t mind singing our own praises from time to time, but when we have outrageously satisfied clients and customers, why not let them do the heavy lifting for you?

And secondly, it’s for the sake of our prospective customers. This might describe your situation: you are looking for a professional carpet cleaning company or a provider of janitorial services, and you need to know who is reliable. What better way to help guide your decision-making process than to be able to hear from customers who were once in your shoes?

All that to say, be sure to go back and read that blog if you need any convincing after today’s post! 

At Clean USA, we provide professional cleaning services for home and business. You can say goodbye to “DIY” carpet cleaning, which almost never gets the job done and often leaves your carpeting crunchy. You can also say goodbye to messy, dusty offices and homes! 

How To Choose A Professional Cleaner

As affordable and reliable as our cleaning services are, we fully understand the desire to research a few different cleaning companies before making your final call. As it turns out, that is the exact reason that we are writing today’s blog! Keep reading if you are interested in learning how to choose the right professional cleaning company, whether you are in Sycamore, IL, or another part of the nation! We’ll help you decipher the signs so you don’t end up paying too much to a charlatan who is only interested in making a quick buck. 

Ask Your Friends & Fam

Let’s start with what you should start with — asking those around you! If you have friends and family who have used professional cleaning services in the recent past, ask them if they can confidently recommend anyone! Perhaps they recently utilized the cleaning services of Clean USA and are bursting at the seams to be asked about how their experience was with us! 

Or, alternatively, perhaps you’ve just moved to Sycamore or a surrounding town and happen to be looking for housekeeping services or the like. If that is the case, you might not know who to ask. This is a great chance to strike up a conversation with a neighbor and ask them. Don’t be afraid to break the ice! 

Do Some Online Research

As we mentioned in our previous post, online reputation matters. It is 2019 and practically everyone you know has access to the internet at the fingertips. This means that it’s remarkably easy to look up reviews for a particular business and the product or service it offers. While we are of the opinion that good, old-fashioned word-of-mouth referrals will never go out of style, there is a lot to be said about how a company is collectively rated by consumer-review platforms like Google My Business, Yelp, Facebook, and others. 

Pro tip: it’s a great sign if you can find a company with high-quality reviews AND a large number of them. Having quality without quantity doesn’t tell you much, since it might just be that business owner’s friends doing them a favor. Conversely, quantity without quality is an even worse sign — one that tells you, “run!”

For our part at Clean USA, it just so happens that our carpet cleaning company of Sycamore has a 4.9 rating on Google, with a whopping 56 reviews to boot! We are very proud of our reputation, in case you couldn’t tell by now. 

Check Credentials

Here’s a bit of advice that extends well beyond the realm of carpet cleaning, home cleaning services, and/or janitorial services: don’t be afraid to double check the credentials of whatever service-based company you are considering. Make sure they are licensed, bonded, and insured. Don’t be afraid to ask questions like that — if the business you are considering makes a stink about your questioning, take that as a great sign that you should continue your search process elsewhere!

Don’t Be Afraid To Ask Questions

While we are talking about being confident enough to ask your would-be cleaning company some preliminary screening questions, we’ve got a few other questions we’d suggest you consider asking. Once you’ve narrowed down your shortlist of potential cleaning companies to a single candidate or two, you can ask them as many or as few of the following questions:

  • Do you have any references?
  • How do you handle pets (if you want home cleaning services)
  • Do you have worker’s compensation?
  • Do you offer a written contract for work performed? 
  • What all is included with the cleaning services we’ve discussed?
  • Do you have a satisfaction guarantee?
  • What if I am not happy with the quality of service received?
  • Do you bring your own cleaning equipment and supplies? 
  • Are there any additional costs I should be aware of?

If all of these seem a bit like overkill, that might be because there is some truth to that. But that is why we recommend picking a few that are the most relevant to your own conversation — not necessarily asking all of them at once! But, if that’s what you want to do, we won’t get in your way here at Clean USA! In fact, feel free to ask us as many questions as you want! 

Try Them Out

The final tip we’ve got is to give them a trial run! If you feel good about everything else, the next step is to dive in and see what they’ve got! Whether you are interested in carpet cleaning or commercial cleaning services, there’s only one way to be sure that you’ve found the right cleaners for you. 

If you are ready to receive a free estimate from Clean USA, reach out to us at your convenience! We’d love to hear from you and solve all of your cleaning and restoration needs.