Are you on the hunt for a great commercial cleaning company you can trust? Asking good questions can make all the difference. In our last blog, we discussed a few questions you can ask prospective cleaners. Today, we have a few more questions for you to add to the list!
How to Identify Great Commercial Cleaners
How do you train your employees?
It is important to understand just how a cleaning company ensures each of its employees can provide the best cleaning possible. This is especially true if you require specialized cleaning, like medical, industrial, or school. If a cleaning company requires its employees to attend additional training over time, that’s another good sign.
What methods do you use to screen your employees?
Cleaning technicians have access to pretty much every part of your facility, and you need to be able to trust them. At a minimum, your chosen cleaning company should screen their applicants for drug use and a criminal history. We recommend you go with a company who goes beyond the minimum and looks for applicants who will be a great fit. Many times, companies will use personality tests and verify previous employment in order to build the best team possible. By making sure your chosen cleaning company carefully screens its applicants, you can protect your facility and reputation.
How do you check and control quality?
When you ask this question, you should hear about janitorial inspections. A great company will implement a lot of these. They will also use technology to log the inspections so this important information doesn’t get lost without the important people seeing it. If there are problems, regular inspections make it easier to fix them quickly.
What is your employee turnover rate?
The janitorial turnover rate clocks in at about 200 percent, which means it’s an important thing to check on when deciding which company to use. You want a company that has put real, effective effort into reducing their turnover rate. Otherwise, the janitorial work you receive will suffer. Don’t be afraid to ask what a company does to keep their employees on their team.
Do you have a green cleaning program?
You can enjoy a clean facility without damaging the environment when you choose a company that uses sustainable materials and practices. At the most basic level, you want a company that stores, disposes of, and labels chemicals correctly. HEPA filters in the vacuums will make a bigger difference in reducing air pollution. Plastic liners can be reused if they aren’t soiled. Paper towels and toilet paper can be made of recycled material. A great janitorial company will take the lead when it comes to pursuing the most sustainable practices for your facility.
How long have you been in business?
You don’t want your facility to be training grounds for a brand new cleaning company. Try to find a company that has been delivering excellence for long enough to build a real reputation, and you’ll be in good shape.