Frequently Asked Questions
CARPET CLEANING FAQ
Q : Can I add additional cleaning services like area/oriental rugs, furniture, or tile & grout cleaning once the technician arrives?
A: Yes. Ask your technician about discounts on additional services while in your home. In most cases, additional services, such as oriental rug cleaning, upholstery cleaning services, and others, can be performed the same day.
Q: How long will my carpet take to dry?
A: This depends on the cleaning system used, humidity, and temperature of the home, the density of the fiber and how soiled the carpet is. To speed drying: use fans, open windows (rooms cleaned) 1-3 inches, turn on heater (70-72 degrees), and warmer days leave air conditioner on. Clean USA offers hot water extraction with quick dry times. Your carpeting should be dry in 12 hours or less, which is superior to what many other carpet cleaning companies can offer.
Q: Can I walk on the carpet after cleaning?
A: Yes, we recommend using a clean pair of socks or house shoes. Remember to use extreme caution when walking from damp carpet to any hard surface. Hard surface floors will be slippery.
Q: What is the “Always Clean” Program?
A: You get every other carpet cleaning for FREE. We ask you to do two things. 1) Clean and protect a minimum of 500 sq.ft. 2) Clean and protect the same areas in six months or sooner. That’s it. Ask your technician for more details.
Q: Do you move furniture as a part of the carpet cleaning service?
A: Yes, but please remove all small items of furniture, lamps, and any other valuable items away from the area(s) to be cleaned and please remove the drawers or heavy contents from and on top of dressers or night stands to be moved during cleaning prior to our arrival. We DO NOT move breakables; such as, electronics, hutches, pianos, desks or anything that may cause us to accidentally break something if moved.
Q: What do you mean “Spot and Spill Insurance”?
A: If you spill something, and are unable to remove it with the FREE Clean USA Spot Out we leave for you, we will return and clean it up at no charge. The carpets have to be treated with Premium Carpet Protectant in order for this warranty to be in effect. Additionally, if the accident is from your pet, odor treatment will NOT be covered.
Q: Do you clean furniture?
A: Yes. We are professional upholstery cleaners. Ask your technician about special discounts if you add a sofa, love-seat, ottoman, or two chairs at time of cleaning. We are the top upholstery cleaners in Sycamore and beyond.
Q: Can you remove pet odor and stains?
A: In some cases the stain may be permanent, but we can take care of the odor. This will be an additional charge.
Q: Do I need to be home during the cleaning process?
A: No. You are welcomed to leave after the paper work has been signed and we are paid. Our carpet cleaning technicians are uniformed, have passed background checks, are bonded and insured and are employees of Clean USA. We do insist that there be someone 18 years or older to let us in.
Q: How long does the carpet cleaning process take?
A: Our average appointment lasts 2 hours but can vary slightly depending upon the amount of soil, how much furniture needs to be moved, specialty spotting procedures, and setup time. Ask your technician for more information.
Q: Do you pre-spot?
A: All pre-spotting, pre-spraying, pre-conditioning of all traffic areas and spots is included with the price of your cleaning.
Q: What do I do if I need to reschedule my cleaning appointment?
A: Please give us 24 hours notice. A $75.00 cancellation fee applies if 24 hours notice is not given. You can schedule an appointment as far in advance as you would like.
Who provides the cleaning materials and equipment?
We do. All you need to provide is access, water and power supply.
When can I contact you?
You can contact us 24 hours per day, 7 days per week.
Do you clean before or after working hours?
We can clean at any time, but most of our customers prefer cleaning performed after hours.
Can you supply us with clean towels each week?
Yes this can be supplied for a nominal fee.
Do you use environmentally friendly cleaning products?
Our cleaning products are non-hazardous. Most of them are also environmentally friendly and bio-degradable. Please let us know if you want us to use a particular product to clean your office.
Is your staff fully trained and qualified cleaners?
Yes, our employees are fully trained cleaners who have regular and ongoing in house training.
Do you have liability insurance?
Yes, we have full coverage General Liability and Workman’s Compensation Insurance.
How does the quoting process work?
We will visit your site to discuss your requirements. After that we tailor a cleaning program to suit your needs and budget. You will receive the quote within 24-48 hours of us visiting your site.
How much notice should I give my current cleaning company?
It all depends on the contract you signed with them, it can be anywhere from 2 to 4 weeks.
Can I change the cleaning routine after the contract has started?
Yes, contact us for a new quote and a new price will be allocated, everything is negotiable.
I want to purchase consumables through you, how do I know what’s available and what the pricing is?
A consumable list with pricing will be sent to you with our quote.
How do I order consumables & is there a certain amount I have to purchase?
Just send us an email, your order will be placed within 24 hours, and will arrive within 48 hours. Your purchase will be added to your invoice. You can purchase any amount of products, though there is a minimum fee of $20 per order.
I want to order a consumable but it isn’t on the list, can you add it to the list?
Yes, let us know what you want to purchase and if we can’t get the exact product, we will get a similar product for you.
Your payment terms are 7-30 days can we have 60 day terms?
No, the payment terms are 7-30 days from the date on the invoice with payment due via EFT, credit card or Check.