Frequently Asked Questions
Q : Can I add additional cleaning services like area/oriental rugs, furniture, or tile & grout cleaning once the technician arrives?
A: Yes. Ask your technician about discounts on additional services while in your home. In most cases, additional services can be performed the same day.
Q: How long will my carpet take to dry?
A: This depends on the cleaning system used, humidity, and temperature of the home, the density of the fiber and how soiled the carpet is. To speed drying; use fans, open windows (rooms cleaned) 1-3 inches, turn on heater (70-72 degrees) and warmer days leave air conditioner on. Clean USA offers hot water extraction with quick dry times. Your carpeting should be dry in 12 hours or less.
Q: Can I walk on the carpet after cleaning?
A: Yes, we recommend using a clean pair of socks or house shoes. Remember to use extreme caution when walking from damp carpet to any hard surface. Hard surface floors will be slippery.
Q: What is the “Always Clean” Program?
A: You get every other cleaning for FREE. We ask you to do two things. 1) Clean and protect a minimum of 500 sq.ft. 2) Clean and protect the same areas in six months or sooner. That’s it. Ask your technician for more details.
Q: Do you move furniture?
A: Yes, but please remove all small items of furniture, lamps, and any other valuable items away from the area(s) to be cleaned and please remove the drawers or heavy contents from and on top of dressers or night stands to be moved during cleaning prior to our arrival. We DO NOT move breakables; such as, electronics, hutches, pianos, desks or anything that may cause us to accidentally break something if moved.
Q: What do you mean “Spot and Spill Insurance”?
A: If you spill something, and are unable to remove it with the FREE Clean USA Spot Out we leave for you, we will return and clean it up at no charge. The carpets have to be treated with Premium Carpet Protectant in order for this warranty to be in effect. And if the accident is from your pet, odor treatment will NOT be covered.
Q: Do you clean furniture?
A: Yes. We are professional upholstery cleaners. Ask your technician about special discounts if you add a sofa, love-seat, ottoman, or two chairs at time of cleaning.
Q: Can you remove pet odor and stains?
A: In some cases the stain may be permanent, but we can take care of the odor. This will be an additional charge.
Q: Do I need to be home during the cleaning process?
A: No. You are welcomed to leave after the paper work has been signed and we are paid. Our technicians are uniformed, have passed background checks, are bonded and insured and are employees of Clean USA. We do insist that there be someone 18 years or older to let us in.
Q: How long does the carpet cleaning process take?
A: Our average appointment lasts 2 hours but can vary slightly depending upon the amount of soil, how much furniture needs to be moved, specialty spotting procedures, and setup time. Ask your technician for more information.
Q: Do you pre-spot?
A: All pre-spotting, pre-spraying, pre-conditioning of all traffic areas and spots is included with the price of your cleaning.
Q: What do I do if I need to reschedule my appointment?
A: Please give us 24 hours notice. A $75.00 cancellation fee applies if 24 hours notice is not given. You can schedule an appointment as far in advance as you would like.